Case Manager
Case Managers coordinate client services and develop care plans, requiring background verification due to access to vulnerable populations, confidential client information, and safety-sensitive responsibilities affecting client welfare and service coordination. These positions involve working with at-risk individuals, accessing client homes, and managing confidential case files containing personal information. Managers must demonstrate reliability in client advocacy, trustworthiness with vulnerable populations, and accountability in service coordination. Background screening emphasizes violent crimes, abuse charges, drug offenses, and employment verification from social services or healthcare positions. Professional licensing verification may be required. Drug testing may be required due to working with vulnerable clients, accessing client homes, and safety-sensitive case management responsibilities where poor judgment could compromise client safety and service effectiveness in social services environments.
## Introduction and Overview
Fundraising coordinators are development professionals who plan and execute fundraising campaigns, manage donor relationships, and coordinate special events for non-profit organizations, educational institutions, and charitable foundations. This field requires thorough background screening due to financial stewardship responsibilities, donor relationship management, and organizational reputation authority that make FCRA-compliant background checks essential for protecting donor trust and maintaining fundraising integrity.
This comprehensive guide addresses the specific screening needs for fundraising coordinator positions, covering everything from development certification verification to donor stewardship protocols. Given the handling of financial contributions, access to donor information, and representation of organizational values, proper background screening ensures you hire qualified, ethical professionals who meet industry standards.
## Understanding FCRA Fundamentals for Fundraising Operations
The Fair Credit Reporting Act (FCRA) governs how employers can use background checks in hiring decisions. For fundraising coordinator positions, understanding FCRA requirements is crucial because:
- Financial Stewardship Responsibilities: Handling donations and financial contributions from individual and corporate donors
- Donor Relationship Management: Access to confidential donor information and personal financial data
- Organizational Reputation Authority: Serving as organizational representative to major donors and community leaders
- Event and Campaign Coordination: Managing high-profile fundraising events and public campaigns
Key FCRA definitions relevant to fundraising coordinator hiring include consumer reporting agencies, adverse actions based on background findings, and investigative consumer reports that may include development certifications and financial stewardship assessments.
## Job-Specific Background Check Considerations
### Risk Assessment for Fundraising Coordinator Positions
Medium to High Risk Level: Fundraising coordinators require comprehensive screening due to:
| Risk Factor | Consideration |
|-------------|---------------|
| Financial Stewardship Responsibilities | Handling donations and financial contributions |
| Donor Relationship Management | Access to confidential donor and financial information |
| Organizational Reputation Authority | Public representation and community leadership interaction |
| Event and Campaign Coordination | High-profile fundraising and public engagement |
| Grant and Foundation Relations | Institutional funding and stewardship requirements |
### Industry-Specific Requirements
The fundraising field has several considerations:
- Development Certification: Certified Fund Raising Executive (CFRE) or equivalent credentials
- Financial Management Skills: Donation processing and stewardship capabilities
- Relationship Management Expertise: Donor cultivation and retention strategies
- Event Planning Experience: Special event coordination and campaign management
### Role-Specific Red Flags
Critical concerns when screening fundraising coordinators include:
- Financial misconduct (embezzlement, donation misappropriation, or fraudulent financial activity)
- Donor relationship violations (inappropriate solicitation or confidentiality breaches)
- Organizational reputation damage (public conduct affecting institutional credibility)
- Campaign failures (poor fundraising performance or event mismanagement)
- Professional ethics violations (Association of Fundraising Professionals code violations)
## Pre-Employment Screening Process
### Planning Your Background Check Strategy
For fundraising coordinator positions, develop a comprehensive approach including:
1. Enhanced criminal history searches (county, state, federal with financial crime focus)
2. Credit history assessment (where legally permissible for financial stewardship roles)
3. Professional certification verification (CFRE and development credentials)
4. Employment verification with previous non-profit or fundraising organizations
5. Professional reference checks from development directors, board members, and major donors
### Required FCRA Notices and Disclosures
Ensure compliance with FCRA notification requirements:
Stand-alone Disclosure: Provide separate document clearly stating background check intentions.
Sample Language:
```
DISCLOSURE REGARDING BACKGROUND INVESTIGATION
[Non-Profit Organization/Educational Institution Name] may obtain information about you from a third party
consumer reporting agency for employment purposes. This information
may include criminal history, employment history, credit history,
education verification, and professional certification status.
```
Written Authorization: Obtain signed consent before conducting any background checks.
Financial Stewardship Position Considerations: Additional requirements for positions involving donation handling and donor information access.
## Types of Background Checks for Fundraising Coordinators
### Essential Checks for All Fundraising Coordinator Positions
#### Enhanced Criminal History and Financial Crime Searches
- County-level searches: Comprehensive coverage for financial crimes and donor relationship violations
- State criminal database: Broader coverage within fundraising territory
- Federal criminal search: Federal financial crimes and non-profit sector violations
- Credit history check: Financial responsibility assessment (where legally permitted)
#### Professional Certification and Development Training Verification
| Verification Type | Purpose |
|------------------|---------|
| CFRE Certification | Certified Fund Raising Executive professional credentials |
| Development Training | Fundraising methodology and donor stewardship capabilities |
| Event Planning Certification | Special event coordination and campaign management |
| Financial Management Training | Donation processing and stewardship oversight |
| Ethics Training | AFP Code of Ethics and professional standard compliance |
#### Employment and Fundraising Performance Verification
Focus on development and fundraising experience:
- Duration of employment in non-profit or fundraising roles
- Reason for departure from previous positions (critical for donor trust roles)
- Performance evaluations and fundraising success records
- Any financial misconduct, donor complaints, or professional ethics violations
### Position-Specific Screening Considerations
#### Development and Donor Stewardship Expertise
- Fundraising strategy development: Campaign planning and goal setting capabilities
- Donor cultivation techniques: Relationship building and stewardship coordination
- Grant writing and management: Foundation relations and institutional funding
- Event planning and execution: Special event coordination and volunteer management
#### Additional Screenings by Fundraising Specialization
Major Gift Fundraising:
- High-net-worth donor relationship management and confidentiality protocols
- Estate planning coordination and planned giving expertise
- Board relations and volunteer leadership coordination
- Wealth screening and prospect research capabilities
Corporate Fundraising and Partnerships:
- Business development and corporate partnership coordination
- Sponsorship management and brand alignment strategies
- Employee giving program coordination and workplace campaigns
- Corporate social responsibility and community investment coordination
Grant Writing and Foundation Relations:
- Foundation research and proposal development expertise
- Federal grant coordination and compliance management
- Program evaluation and outcome reporting capabilities
- Multi-year funding relationship management and stewardship
Special Events and Campaign Management:
- Large-scale event coordination and logistics management
- Volunteer recruitment and management capabilities
- Media relations and public campaign coordination
- Auction and gala planning with high-value asset management
## The Adverse Action Process
When background check results may disqualify a fundraising coordinator candidate:
### Pre-Adverse Action Requirements
1. Provide pre-adverse action notice with copy of background report
2. Include Summary of Rights document
3. Allow reasonable time for candidate response (typically 7-10 business days for financial stewardship positions)
4. Consider candidate explanations and evidence of rehabilitation
### Final Adverse Action Process
If proceeding with denial:
1. Send final adverse action notice
2. Include specific reason for decision
3. Provide consumer reporting agency contact information
4. Include candidate rights information
5. Document decision rationale thoroughly
### Special Considerations for Financial Stewardship Positions
- Financial crimes may have heightened significance for donation handling roles
- Consider donor trust and organizational integrity implications
- Evaluate development training completion and professional certification
- Balance donor protection with qualified fundraiser availability
## State and Local Compliance Considerations
### Ban the Box Laws and Financial Stewardship Considerations
Many jurisdictions restrict criminal history inquiries:
- Initial application: Cannot include criminal history questions in most jurisdictions
- Conditional offer stage: May conduct background checks after job offer
- Individualized assessment: Must consider job-relatedness and rehabilitation
- Financial factors: Donation handling and donor trust considerations
### State-Specific Fundraising Requirements
- California: Charitable solicitation registration and donor protection regulations
- New York: Non-profit registration and fundraising compliance requirements
- Florida: Charitable organization registration and solicitation standards
- Texas: Non-profit accountability and donor stewardship regulations
## Working with Background Check Providers
### Selecting an FCRA-Compliant CRA
Essential questions for potential vendors:
- Do you have experience with non-profit and fundraising industry screening?
- Can you verify development certifications and fundraising training directly?
- What is your turnaround time for fundraising professional screening?
- Do you understand non-profit requirements and donor stewardship considerations?
- Can you provide credit history checks where legally permissible for financial roles?
### Service Level Considerations
- Standard turnaround: 5-7 business days for fundraising professional screening
- Rush options: Expedited processing for urgent development staffing needs
- Ongoing monitoring: Alerts for new financial violations or professional issues
- Non-profit integration: Understanding of development standards and donor protection requirements
## Common FCRA Violations and How to Avoid Them
### Top Compliance Mistakes in Fundraising
1. Improper credit history screening without legal justification for financial stewardship roles
2. Inadequate financial crime screening for positions involving donation handling and donor information access
3. Insufficient adverse action procedures for financial stewardship positions
4. Blanket exclusion policies without individualized assessment of fundraising risks
5. Poor documentation of hiring decisions and donor protection rationale
### Documentation Best Practices
- Maintain comprehensive records of all FCRA notices and financial stewardship position authorizations
- Document detailed rationale for hiring decisions emphasizing donor trust and organizational integrity
- Preserve all candidate communications during dispute processes
- Keep background check reports per FCRA and non-profit organization retention requirements
- Conduct regular compliance audits focused on financial integrity and donor protection
## Implementation Checklist for Fundraising Coordinator Hiring
### Phase 1: Policy Development
- [ ] Create written background check policy specific to fundraising coordinator positions
- [ ] Develop FCRA-compliant disclosure and authorization forms for financial stewardship roles
- [ ] Establish enhanced adverse action procedures for donor trust positions
- [ ] Train managers on FCRA requirements and fundraising industry standards
### Phase 2: Vendor Selection and Setup
- [ ] Research and select FCRA-compliant background check provider with non-profit expertise
- [ ] Set up enhanced screening packages appropriate for different fundraising specializations
- [ ] Establish service level agreements for development staffing needs
- [ ] Test integration with existing donor management and development systems
### Phase 3: Process Implementation
- [ ] Integrate comprehensive background screening into fundraising coordinator hiring workflow
- [ ] Implement development certification and financial stewardship verification
- [ ] Establish ongoing monitoring for donor relations and financial stewardship performance
- [ ] Create detailed record-keeping system for fundraising employment documentation
### Phase 4: Ongoing Compliance
- [ ] Regular training updates for non-profit development staff
- [ ] Quarterly compliance audits focused on financial integrity and donor protection
- [ ] Annual policy review incorporating changing fundraising and non-profit regulations
- [ ] Maintain current knowledge of development certification and donor stewardship standards
## Cost-Benefit Analysis
### Typical Screening Costs for Fundraising Coordinators
| Screening Package | Cost Range | Components |
|-------------------|------------|------------|
| Basic Development Package | $40-$60 | Enhanced Criminal, Credit Check (where permitted), Certification |
| Standard Development Package | $60-$90 | Basic + Professional References, Employment Verification |
| Comprehensive Development Package | $90-$130 | Standard + Ongoing Monitoring, Donor References |
### ROI Considerations
- Donor trust protection: Proper screening maintains donor confidence and financial stewardship integrity
- Organizational reputation: Quality fundraisers protect institutional credibility and community standing
- Financial integrity: Professional development ensures responsible donation handling and stewardship
- Campaign success: Experienced fundraisers maximize donation potential and donor retention
- Legal compliance: Comprehensive screening reduces liability from financial misconduct and donor violations
### Hidden Costs of Non-Compliance
- Financial fraud and donation misappropriation investigation costs
- Donor relationship damage and fundraising capacity loss
- Organizational reputation damage and community trust erosion
- Legal costs from financial misconduct and stewardship violations
- Board and stakeholder confidence loss affecting institutional support
## Special Situations and Edge Cases
### Specialized Fundraising Applications
- Healthcare fundraising: Medical research funding and patient family stewardship
- Educational fundraising: Alumni relations and academic program development
- Arts and culture fundraising: Cultural institution support and artistic program funding
- Environmental fundraising: Conservation program funding and environmental advocacy
### Technology Integration and Digital Fundraising
- Online fundraising platforms: Digital donation processing and cybersecurity awareness
- Donor database management: CRM systems and data analytics for development
- Social media fundraising: Digital campaign coordination and online community engagement
- Crowdfunding coordination: Peer-to-peer fundraising and social network mobilization
### Crisis Fundraising and Emergency Response
- Disaster relief fundraising: Emergency campaign coordination and rapid response funding
- Capital campaign management: Major facility and endowment fundraising coordination
- Crisis communication: Donor communication during organizational challenges
- Economic downturn strategies: Fundraising adaptation during financial uncertainty
## Conclusion and Next Steps
Implementing FCRA-compliant background screening for fundraising coordinator positions requires comprehensive due diligence given the financial stewardship responsibilities, donor relationship management, and organizational reputation authority. The critical role in donor trust, financial integrity, and institutional success makes thorough screening essential.
Key takeaways for compliant fundraising coordinator hiring:
1. Focus on financial crimes and donor relationship screening given donation handling and stewardship responsibilities
2. Verify development certifications and fundraising experience thoroughly for professional competency and donor trust
3. Include credit history assessment where legally justified for financial stewardship roles
4. Maintain strict FCRA compliance while meeting non-profit industry standards
5. Document all decisions thoroughly with emphasis on donor protection and organizational integrity
### Recommended Next Steps
1. Audit current hiring practices against FCRA and non-profit development standards
2. Develop enhanced written policies specific to fundraising coordinator screening and donor protection
3. Select specialized background check provider with non-profit and development expertise
4. Provide comprehensive training to hiring personnel on financial stewardship and donor protection requirements
5. Establish robust ongoing monitoring systems for financial integrity and donor relationship management
For complex situations involving major gift relationships, financial stewardship, or specialized fundraising applications, consult with qualified employment law counsel and non-profit management specialists to ensure full compliance while making informed hiring decisions that prioritize donor trust and organizational excellence.
Frequently Asked Questions
### What does a Case Manager do?
A Case Manager coordinates services for clients, develops care plans, monitors progress, connects individuals with resources, and ensures comprehensive support across multiple service providers.
### What qualifications should I look for when hiring a Case Manager?
Look for candidates with social services education, case management experience, organizational skills, knowledge of community resources, and strong advocacy abilities.
### How much does it cost to hire a Case Manager?
Case Managers typically earn $35,000-$55,000 annually, with experienced managers earning $45,000-$70,000 depending on setting and client population.
### What background checks are required for Case Managers?
Standard background checks include criminal history, employment verification, reference checks, and may include child abuse registry searches for positions serving minors.
### Do Case Managers need special certifications?
Many benefit from Certified Case Manager (CCM) credentials, specialized training in client populations, and continuing education in case management best practices.
### What are the biggest risks when hiring Case Managers?
Key risks include inadequate service coordination, client safety concerns, resource access failures, documentation problems, and liability for case management decisions.
### How do I verify a Case Manager's experience?
Check references from previous social services positions, assess resource knowledge, review case coordination abilities, and confirm client advocacy skills.
### What coordination and organizational skills should Case Managers have?
Look for service planning abilities, resource identification, appointment coordination, progress monitoring, and ability to manage multiple cases simultaneously.
### Should I hire experienced Case Managers or social services graduates?
Experienced managers offer proven coordination skills and resource knowledge, while graduates bring current training and can be developed for specific populations.
### What client advocacy skills should Case Managers have?
Look for ability to navigate systems, communicate client needs, resolve service barriers, and ensure access to appropriate resources and support.
### How do I evaluate a Case Manager's performance?
Monitor client progress, service coordination effectiveness, documentation quality, resource utilization, and client satisfaction with case management services.
### What documentation and compliance skills should Case Managers have?
Look for accurate record keeping, care plan development, progress reporting, and understanding of confidentiality and reporting requirements.
### How do I handle Case Manager caseloads and productivity?
Establish appropriate caseload limits, provide administrative support, ensure resource availability, and maintain quality service standards.
### What are common mistakes when hiring Case Managers?
Common errors include not verifying coordination experience, inadequate resource knowledge assessment, insufficient advocacy skills evaluation, and overlooking documentation abilities.
### Do Case Managers need knowledge of specific client populations?
Yes, elderly, disabled, mental health clients, and substance abuse populations each require specialized knowledge and coordination approaches.
### How do I retain good Case Managers?
Offer competitive compensation, provide professional development opportunities, maintain manageable caseloads, support resource access, and recognize client success achievements.
### What legal requirements apply to hiring Case Managers?
Ensure compliance with client confidentiality laws, documentation requirements, reporting obligations, and coordination with other service providers.
### Should Case Managers specialize in specific service areas?
General case management knowledge is valuable, though specialization in healthcare, mental health, or disability services can enhance effectiveness.
### What questions can I ask during Case Manager interviews?
Ask about coordination experience, resource knowledge, client advocacy examples, documentation practices, and challenging case scenarios.
### How do I measure Case Manager return on investment?
Track client outcome improvements, service coordination efficiency, resource utilization optimization, and overall program effectiveness metrics.